Hotels Under Cyber Attack: Intercontinental Properties Hit by Breaches

The InterContinental Hotels Group (IHG), which owns thousands of hotels worldwide, disclosed earlier this month that a credit card...

Oroville Dam Risk Highlights Importance of Flood Readiness for Property Managers

After a five-year drought throughout the state, Northern California’s surface water systems have now been pushed to the breaking...

Our Picks for Awesome Hotels and Resorts Owned by African-Americans

February is Black History Month. Do you know how many of the 58,000 hotels nationwide are owned by African-Americans?...

How Would The Hospitality Industry Cope Without Immigrant Staff?

Did you know that unauthorized immigrants represent about 10 percent of the U.S. labor force in the leisure and...

Destination: Luxury Wedding Plans

Move over, holiday proposals, and make way for luxe wedding plans! Couples tying the knot in 2017 and beyond...
Hospitality & Restaurants, Risk Insight, Cyber Liability
Hotels Under Cyber Attack: Intercontinental Properties Hit by Breaches
Real Estate, Community Associations, Risk Insight
Oroville Dam Risk Highlights Importance of Flood Readiness for Property Managers
Hospitality & Restaurants
Our Picks for Awesome Hotels and Resorts Owned by African-Americans
Hospitality & Restaurants
How Would The Hospitality Industry Cope Without Immigrant Staff?
Hospitality & Restaurants
Destination: Luxury Wedding Plans
Hospitality & Restaurants, Risk Insight, Cyber Liability

Hotels Under Cyber Attack: Intercontinental Properties Hit by Breaches

The InterContinental Hotels Group (IHG), which owns thousands of hotels worldwide, disclosed earlier this month that a credit card breach impacted at least a dozen of its properties. This is just the latest cyber attack that has hit some of the largest hotel and hospitality chains over the past years – from Kimpton Hotels to Trump Hotels, Hilton, Mandarin Oriental, Starwood Hotels and Hyatt.

According to IHG’s statement, malicious software was installed on point-of-sale servers at restaurants and bars of 12 of its managed properties between August and December 2016. The locations affected by the data breach include the Sevens Bar & Grill at Crowne Plaza San Jose-Silicon Valley, the Bristol Bar & Grille at the Holiday Inn San Francisco Fisherman’s Wharf, InterContinental San Francisco, Aruba’s Holiday Inn Resort and InterContinental Los Angeles Century City.

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Real Estate, Community Associations, Risk Insight

Oroville Dam Risk Highlights Importance of Flood Readiness for Property Managers

After a five-year drought throughout the state, Northern California’s surface water systems have now been pushed to the breaking point on the heels of weeks of rainfall. Nearly 190,000 people were evacuated on February 12 over fears that a damaged spillway at the nation’s tallest dam in Lake Oroville located in the Sierra Nevada foothills could fail and unleash a wall of water. Officials ordered residents and commercial businesses to stay away until they felt confident that the risk of flooding was reduced. Although the evacuation was changed to a warning two days later and residents and business owners were allowed to return to their communities, they were advised to be prepared to evacuate again at a moment’s notice should new problems arise.

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Hospitality & Restaurants

How Would The Hospitality Industry Cope Without Immigrant Staff?

Did you know that unauthorized immigrants represent about 10 percent of the U.S. labor force in the leisure and hospitality industry?

States like New York, New Jersey, California, and Florida typically employ more unauthorized immigrants in the restaurant and hotel industries, whereas jobs in construction are more available for immigrants in southern states, according to the Pew Research Center.

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Hospitality & Restaurants

Destination: Luxury Wedding Plans

Move over, holiday proposals, and make way for luxe wedding plans! Couples tying the knot in 2017 and beyond may be following the trends of vintage glamour, idyllic destinations, and tailored menus with local brews and bespoke spirits.

Gone are the days of a simple (read: ridiculously not simple) wedding day. Enter wedding extravaganzas, where the bridal party, family, and guests are treated to a multiple-day itinerary, chock full of the couple’s favorite activities.

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Real Estate, Risk Insight

Who’s Responsible When That Pipe Bursts?

It’s that time of year again, and for much of the U.S. the freezing weather has set in and many renters flock to warmer destinations to soak up some warmth. Some renters may unplug appliances and turn off the heat when they leave, but the latter could cause major issues if the temperature plunges while the renters are away. Frozen or even burst pipes are a very real issue this time of year, and renters can take some simple precautions so they’re not left footing a very large repair bill. That’s right, the property manager will most likely bill the renter or take the repair expense out of the security deposit.

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Hospitality & Restaurants, Market Insights

Sanctuary Restaurants Popping Up Nationwide

More than 150 restaurants nationwide have declared themselves “sanctuary restaurants.” But what does this mean?

For starters, it’s a way for small or large establishments to declare their commitment to anti-discrimination policies in response to potential immigration changes. It is a way for these businesses to ensure safety for immigrants who may face workplace mistreatment or retaliation. Many restaurants rely on immigrant staff to run operations and want to ensure fair treatment for their employees. Hate crimes, deportation threats, and fear of raids are also concerns that sanctuary restaurants are addressing.

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Real Estate, Hospitality & Restaurants, Community Associations, Risk Insight

Preventing Slips and Falls During Winter Months

Slip and fall accidents account for 15% of all accidental deaths in the United States. Annually, an estimated one million Americans will have an injury related to a fall, 600,000 will be hospitalized and 17,000 deaths will occur.

Studies find most injuries result from contact with outside surfaces. Property owners could be liable for injuries sustained on their property if they did not ensure a safe environment for visitors to walk. According to a fourteen year Distinguished Programs study, Slips and falls are the leading source of guest injury, claims, and insurance cost.

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Hospitality & Restaurants, Risk Insight

Bars, Restaurants Responsible for Patrons’ Actions Under Dram Shop Laws

Dram shop laws allow establishments like bars and restaurants that sell alcohol to be held accountable for damage or injury caused by their patrons. There are 41 states with dram shop laws to varying degrees. Those states without dram shop laws are Delaware, Kansas, Louisiana, Maryland, Nebraska, Nevada, South Dakota and Virginia.

Dram shop cases can be very costly. For example, in New Jersey, the court awarded $135 million to the family of a child who was paralyzed in an accident caused by a drunk driver. The international food and beverage company who served the visibly drunk patron shared in the liability of the injury.

Two new cases have recently popped up in the news reminding us once again how prevalent and costly these lawsuits can be.

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Real Estate, Community Associations, Risk Insight

How Secure Are Your Door Locks?

It’s a phone call no property owner wants to receive. Your tenant’s door lock did not keep a perpetrator out. The tenant has been assaulted in his or her apartment – in one of your buildings.

The victim has survived a robbery along with a physical assault and the perpetrator has been caught. Now the legal teams are not only looking at the perp, but they’re assessing the potential for a premise liability claim. It was bad enough that the assault occurred, but the ramifications could extend to building owners as well.

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Hospitality & Restaurants

One Hotel Room, Please, on the Rocks

Ice hotels are one of the hottest, excuse me, coolest things going this winter.

Pair them with ice castles, ice-themed festivals, and maybe even a drink sipped out of an ice goblet, and travelers are in for a weekend of chilled-fun offerings. Ice hotels are popping up all over the globe and offer guests an unforgettable hotel stay. Hotel providers nearby may want to take notice for any overflow guests or guests who decide that their sleeping bag on a slab of ice just isn’t doing the trick.

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Hospitality & Restaurants, Risk Insight

Guest Bathrooms and the Pitfalls of Slips and Falls

Guest injuries due to bathtub or shower slips and falls remain a constant source of exposure for hospitality management, and no wonder considering the abundancy of potential risks. In fact, a study on hotel accidents conducted by Cornell University concluded that at 42%, slips and falls were the most common type of accident hotel guests suffered; guest room bathtubs and showers were one of the most common sites of a guest’s slip or fall.

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Hospitality & Restaurants, Community Associations, Risk Insight

A Bird’s-Eye View on High-Rise Window Security

A century ago, buildings that were more than a few stories high were an engineering marvel; today, multi-storied and high-rise hotels are plentiful and routinely soar to increasing heights, all the better to market the expansive views as a major marketing point. Unfortunately, unique exposures exist that can trigger general liability and umbrella liability claims—consider tragic events such as one guest who leapt to his death from a high-rise window in the penthouse, or an inebriated party guest who stepped up on a railing to get a better view of the sunset and lost her balance, toppling over the edge.

Sometimes the occurrence is one that defies the odds, as with the claim where the guests overrode the active security locks/measures on the window of a third-story bedroom and their toddler bounced from the bed right out the window (yet miraculously survived). In some situations, guests attempted suicide and their families later filed insurance claims, arguing that the windows on the higher floors shouldn’t have been able to open wide enough to allow a person to go through them.

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Hospitality & Restaurants, Risk Insight

Are Valets Steering Your Business in the Right Direction?

You’ve worked to give your establishment a certain cachet to cultivate the desired clientele. The ambiance begins in the parking lot, the moment guests drive up and hand their keys over to the red-jacketed valets out front. Giving your valets a snappy uniform is only the beginning; equipping them with processes geared toward safety and security is really what ensures your valet operation is an asset to your business rather than a liability. Good processes can help you avoid a scenario reminiscent of the Seinfeld “smelly sheepskin seat cover” episode and other calamities.

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