Could robot hotels be in our future? In Nagasaki, Japan, the future arrived last year and is planning to clone itself exponentially.
The Henn na Hotel, staffed by 140 robots (and a half dozen “flesh and bloods” like you and me), takes care of guests’ needs from check in to check out via robotic assistance.
Maybe you’ve done self-check-in on your laptop at a Marriott or even used your smartphone to open your room door at a Hilton. In several California hotels, robot butlers have been working the hallways to deliver extra towels and amenities. But the Henn na Hotel is taking tech to a whole new level.Continue reading
How can 1.6 million photos of empty hotel rooms help curb human trafficking?
Hotel pics that are uploaded to the TraffickCam website (by anyone—hotel guests, staff, management) are digitally compared to current online photos advertising the victims of sex trafficking. This helps law enforcement locate and rescue the victims. It also helps identify which hotels are serving as the location for an illegal industry that nets $32 billion per year in the US alone.Continue reading
Work-life balance doesn’t have to be an oxymoron.
Long hours, fixed schedules, different demands from guests, all while being part of a team that demands smooth operation 24/7 at Mach 1o speed? That sounds like the life of many in hospitality.
Toss in peak season changes, staff shortages, training needs, and the varying range of employee skill levels, and work-life balance can get, well, a little unbalanced. Addressing this for hospitality industry professionals can be vital for both the well-being of staff and the improved operation of the facility.Continue reading
Ouch! More than four million people per year are treated for dog bites. Claims generated by bite victims and dog owners can impact property owners and homeowner’s associations as well.We love these poochie pals, but sometimes their bite is worse than their bark.
To the tune of about $570 million, dog bites and other dog-related injuries accounted for more than one-third of all homeowner insurance liability claims paid in 2015, according to the Insurance Information Institute. The average claim? Nearly $38,000. And even more unsettling, the dog bite incident occurred on the dog owner’s residence half of the time. 77% of times, the victim was a friend or family member.Continue reading
Earlier this month, the Senate introduced a bill, Kari’s Law, to improve 911 services nationwide for multi-line phone systems (MLTS), most commonly found in hotels and office buildings. The bill would amend the Communications Act of 1934 to require phone vendors and individual buildings to make sure people could connect directly with emergency services without having to press ‘1’ or ‘9’ first. The bill would also add two new requirements—outgoing ‘911’ calls would connect directly to emergency services without local interference, while also notifying onsite personnel that a ‘911’ call was made.Continue reading
Last month we announced our partnership with Zurich Insurance as the new underwriter for Distinguished’s hallmark New York Brick & Brownstone Program (NYBB). Developed in 2007, the program provides a diverse portfolio of owner- and tenant-occupied properties located within the Brooklyn, Queens and Manhattan boroughs with property and liability insurance. NYBB today serves more than 11,000 building owners who represent 40,000 apartments, condos, and co-op units throughout the city.Continue reading
Party of five, your table is ready! Now we’re talking: After nearly a year of consecutive negative restaurant sales growth, the industry experienced a jump in sales, breaking its 10-month-long record of decline. But what contributed to the growth and, more important, will it last?Continue reading
More than 150 cities and counties in 25 states across the country have adopted what is widely known as “ban-the-box” laws so that employers consider a job candidate’s qualifications first, without the stigma of a criminal record. More jurisdictions are also adopting policies in addition to ban-the-box, such as incorporating the best practices of the 2012 U.S. Equal Employment Opportunity Commission (EEOC) guidance on the use of arrest and conviction records in employment decisions and strategies for compliance with existing anti-discrimination laws under the Fair Credit Reporting Act (FCRA).Continue reading
The InterContinental Hotels Group (IHG), which owns thousands of hotels worldwide, disclosed earlier this month that a credit card breach impacted at least a dozen of its properties. This is just the latest cyber attack that has hit some of the largest hotel and hospitality chains over the past years – from Kimpton Hotels to Trump Hotels, Hilton, Mandarin Oriental, Starwood Hotels and Hyatt.
According to IHG’s statement, malicious software was installed on point-of-sale servers at restaurants and bars of 12 of its managed properties between August and December 2016. The locations affected by the data breach include the Sevens Bar & Grill at Crowne Plaza San Jose-Silicon Valley, the Bristol Bar & Grille at the Holiday Inn San Francisco Fisherman’s Wharf, InterContinental San Francisco, Aruba’s Holiday Inn Resort and InterContinental Los Angeles Century City.Continue reading
After a five-year drought throughout the state, Northern California’s surface water systems have now been pushed to the breaking point on the heels of weeks of rainfall. Nearly 190,000 people were evacuated on February 12 over fears that a damaged spillway at the nation’s tallest dam in Lake Oroville located in the Sierra Nevada foothills could fail and unleash a wall of water. Officials ordered residents and commercial businesses to stay away until they felt confident that the risk of flooding was reduced. Although the evacuation was changed to a warning two days later and residents and business owners were allowed to return to their communities, they were advised to be prepared to evacuate again at a moment’s notice should new problems arise.Continue reading
February is Black History Month. Do you know how many of the 58,000 hotels nationwide are owned by African-Americans? There are about 700 African-American owned hotels and that number is growing, according to NABHOOD (the National Association of Black Hotel Owners, Operators, and Developers).Continue reading
Did you know that unauthorized immigrants represent about 10 percent of the U.S. labor force in the leisure and hospitality industry?
States like New York, New Jersey, California, and Florida typically employ more unauthorized immigrants in the restaurant and hotel industries, whereas jobs in construction are more available for immigrants in southern states, according to the Pew Research Center.Continue reading
Move over, holiday proposals, and make way for luxe wedding plans! Couples tying the knot in 2017 and beyond may be following the trends of vintage glamour, idyllic destinations, and tailored menus with local brews and bespoke spirits.
Gone are the days of a simple (read: ridiculously not simple) wedding day. Enter wedding extravaganzas, where the bridal party, family, and guests are treated to a multiple-day itinerary, chock full of the couple’s favorite activities.Continue reading
It’s that time of year again, and for much of the U.S. the freezing weather has set in and many renters flock to warmer destinations to soak up some warmth. Some renters may unplug appliances and turn off the heat when they leave, but the latter could cause major issues if the temperature plunges while the renters are away. If a pipe bursts it’s a very real issue this time of year, and renters can take some simple precautions so they’re not left footing a very large repair bill. That’s right, the property manager will most likely bill the renter or take the repair expense out of the security deposit.Continue reading