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Hospitality & Restaurants

robot hotels
Hospitality & Restaurants, Market Insights

Robot-Hotels in Your Future?

Could robot hotels be in our future? In Nagasaki, Japan, the future arrived last year and is planning to clone itself exponentially.

The Henn na Hotel, staffed by 140 robots (and a half dozen “flesh and bloods” like you and me), takes care of guests’ needs from check in to check out via robotic assistance.

Maybe you’ve done self-check-in on your laptop at a Marriott or even used your smartphone to open your room door at a Hilton. In several California hotels, robot butlers have been working the hallways to deliver extra towels and amenities. But the Henn na Hotel is taking tech to a whole new level.

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Hospitality & Restaurants

Human Trafficking on the Rise—How Hotels Can Help

How can 1.6 million photos of empty hotel rooms help curb human trafficking?

Hotel pics that are uploaded to the TraffickCam website (by anyone—hotel guests, staff, management) are digitally compared to current online photos advertising the victims of sex trafficking. This helps law enforcement locate and rescue the victims. It also helps identify which hotels are serving as the location for an illegal industry that nets $32 billion per year in the US alone.

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Hospitality & Restaurants

Creating a Work-Life Balance That Works

Work-life balance doesn’t have to be an oxymoron.

Long hours, fixed schedules, different demands from guests, all while being part of a team that demands smooth operation 24/7 at Mach 1o speed? That sounds like the life of many in hospitality.

Toss in peak season changes, staff shortages, training needs, and the varying range of employee skill levels, and work-life balance can get, well, a little unbalanced. Addressing this for hospitality industry professionals can be vital for both the well-being of staff and the improved operation of the facility.

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Kari's Law
Hospitality & Restaurants, Risk Insight

Making Hotels Safer for Customers at Risk with Kari’s Law

Earlier this month, the Senate introduced a bill, Kari’s Law, to improve 911 services nationwide for multi-line phone systems (MLTS), most commonly found in hotels and office buildings. The bill would amend the Communications Act of 1934 to require phone vendors and individual buildings to make sure people could connect directly with emergency services without having to press ‘1’ or ‘9’ first. The bill would also add two new requirements—outgoing ‘911’ calls would connect directly to emergency services without local interference, while also notifying onsite personnel that a ‘911’ call was made.

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Hospitality & Restaurants, Market Insights

How Hotels Are Handling the Ban-the-Box Movement in Background Checks

More than 150 cities and counties in 25 states across the country have adopted what is widely known as “ban-the-box” laws so that employers consider a job candidate’s qualifications first, without the stigma of a criminal record. More jurisdictions are also adopting policies in addition to ban-the-box, such as incorporating the best practices of the 2012 U.S. Equal Employment Opportunity Commission (EEOC) guidance on the use of arrest and conviction records in employment decisions and strategies for compliance with existing anti-discrimination laws under the Fair Credit Reporting Act (FCRA).

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Credit Card Breach
Hospitality & Restaurants, Risk Insight, Cyber Liability

Hotels Under Cyber Attack: Intercontinental Properties Hit by Credit Card Breach

The InterContinental Hotels Group (IHG), which owns thousands of hotels worldwide, disclosed earlier this month that a credit card breach impacted at least a dozen of its properties. This is just the latest cyber attack that has hit some of the largest hotel and hospitality chains over the past years – from Kimpton Hotels to Trump Hotels, Hilton, Mandarin Oriental, Starwood Hotels and Hyatt.

According to IHG’s statement, malicious software was installed on point-of-sale servers at restaurants and bars of 12 of its managed properties between August and December 2016. The locations affected by the data breach include the Sevens Bar & Grill at Crowne Plaza San Jose-Silicon Valley, the Bristol Bar & Grille at the Holiday Inn San Francisco Fisherman’s Wharf, InterContinental San Francisco, Aruba’s Holiday Inn Resort and InterContinental Los Angeles Century City.

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immigrants
Hospitality & Restaurants

How Would The Hospitality Industry Cope Without Immigrants?

Did you know that unauthorized immigrants represent about 10 percent of the U.S. labor force in the leisure and hospitality industry?

States like New York, New Jersey, California, and Florida typically employ more unauthorized immigrants in the restaurant and hotel industries, whereas jobs in construction are more available for immigrants in southern states, according to the Pew Research Center.

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Hospitality & Restaurants

Destination: Luxury Wedding Plans

Move over, holiday proposals, and make way for luxe wedding plans! Couples tying the knot in 2017 and beyond may be following the trends of vintage glamour, idyllic destinations, and tailored menus with local brews and bespoke spirits.

Gone are the days of a simple (read: ridiculously not simple) wedding day. Enter wedding extravaganzas, where the bridal party, family, and guests are treated to a multiple-day itinerary, chock full of the couple’s favorite activities.

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Hospitality & Restaurants, Market Insights

Sanctuary Restaurants Popping Up Nationwide

More than 150 restaurants nationwide have declared themselves “sanctuary restaurants.” But what does this mean?

For starters, it’s a way for small or large establishments to declare their commitment to anti-discrimination policies in response to potential immigration changes. It is a way for these businesses to ensure safety for immigrants who may face workplace mistreatment or retaliation. Many restaurants rely on immigrant staff to run operations and want to ensure fair treatment for their employees. Hate crimes, deportation threats, and fear of raids are also concerns that sanctuary restaurants are addressing.

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Real Estate, Hospitality & Restaurants, Community Associations, Risk Insight

Preventing Slips and Falls in Winter Months

Slip and fall accidents account for 15% of all accidental deaths in the United States. Annually, an estimated one million Americans will have an injury related to a fall, 600,000 will be hospitalized and 17,000 deaths will occur.

Studies find most injuries result from contact with outside surfaces. Property owners could be liable for injuries sustained on their property if they did not ensure a safe environment for visitors to walk. According to a fourteen year Distinguished Programs study, Slips and falls are the leading source of guest injury, claims, and insurance cost.

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Hospitality & Restaurants, Risk Insight

Bars, Restaurants Responsible for Patrons’ Actions Under Dram Shop Laws

Dram shop laws allow establishments like bars and restaurants that sell alcohol to be held accountable for damage or injury caused by their patrons. There are 41 states with dram shop laws to varying degrees. Those states without dram shop laws are Delaware, Kansas, Louisiana, Maryland, Nebraska, Nevada, South Dakota and Virginia.

Dram shop cases can be very costly. For example, in New Jersey, the court awarded $135 million to the family of a child who was paralyzed in an accident caused by a drunk driver. The international food and beverage company who served the visibly drunk patron shared in the liability of the injury.

Two new cases have recently popped up in the news reminding us once again how prevalent and costly these lawsuits can be.

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