Category

Hospitality & Restaurants

boat accident
Hospitality & Restaurants, Risk Insight

Hotel Property Faces $4M Lawsuit After Boat Accident Injures Employee

You can imagine the scene: It’s the end of a long and hardworking summer season for managers at a trendy hotel on New York’s Shelter Island. They decide to celebrate by taking a friend’s fishing boat over to one of the local restaurants. On the way back, one of the managers at the helm of the boat, after drinking too much, crashes into the dock at the hotel property. A colleague gets injured in the boat accident with two broken bones in her leg, leaving her unable to properly walk since the accident occurred last September. The hotel is hit with a $4 million lawsuit as the accident occurred on its property – even though the employees were not working and the hotel did not own the boat.

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Hospitality & Restaurants

Making Every Day Earth Day at Your Hotel and Restaurant

Way back in the bell-bottom dark ages of 1970, a new day was born: Earth Day. Millions of people joined demonstrations that April 22 nearly fifty years ago to protest the deterioration of the environment. Oil spills, air pollution, not to mention toxic waste and wildlife extinction. Fast-forward to April 22, 2017:

Earth Day organizers are continuing the vision for change—through education, public policy reform, and consumer campaigns. 2017, specifically, is calling for a Teach-In on the environment and climate (packets available at EarthDay.org) and a March for Science on the Washington mall in DC.

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electric car chargers
Hospitality & Restaurants

Plug It In, Plug It In…Hotels Offer Electric Car Chargers

Electric cars. They’re quiet, they’re great for the environment, and they’re creating a clientele who seeks hotels where they can charge up their vehicles after check in.

Eco-savvy travelers are often willing to pay a little extra so their BMW, Nissan Leaf, Honda EV, or top-of-the-line Tesla can get back in business without delay. And it looks like hotels near and far are heeding the call.

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large claims losses
Real Estate, Hospitality & Restaurants, Community Associations, Risk Insight

The Skinny on Having Higher Umbrella/Excess Liability Limits

The industry sectors we insure are big businesses in the U.S. For example, revenue in the hotel industry across more than 52,000 properties is estimated at $189-plus billion. This includes everything from limited service hotels to luxury full-service hotels and resorts. The restaurant industry boasts $1 million-plus locations representing 10% of the workforce with revenues of $799 billion. The community associations and the real estate sector are huge markets as well. Each of these niche markets require a total insurance solution to protect against an extensive list of exposures, including the potential for large claims losses, underscored by the examples of top verdicts provided by the National Law Journal.

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Travel Ban
Hospitality & Restaurants, Market Insights

How Tourism May Be Affected by the Travel Ban, Extreme Vetting, and Stronger Dollar

A confluence of events could have a real impact on tourism and the hospitality industry in the United States. There is the proposed travel ban of six countries by the Trump Administration, consideration of extreme vetting of foreigners entering the U.S. by the government, and a strong dollar that may dampen the spirits of visitors coming to our shores for sightseeing, some fun in the sun and great shopping.

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hotel composting
Hospitality & Restaurants

Composting 101 for Hotels

Wait, wait, don’t throw out those coffee grounds! Welcome to hotel composting 101: where your hotel makes a good environmental impact and saves money to boot. Composting programs (for food and plant matter) at hotels can start in the kitchen and exterior grounds and travel all the way into guest rooms. That’s right. A luxury hotel in Texas offers in-room organic material collection, AKA en suite composting for eco-friendly guests.

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robot hotels
Hospitality & Restaurants, Market Insights

Robot-Hotels in Your Future?

Could robot hotels be in our future? In Nagasaki, Japan, the future arrived last year and is planning to clone itself exponentially.

The Henn na Hotel, staffed by 140 robots (and a half dozen “flesh and bloods” like you and me), takes care of guests’ needs from check in to check out via robotic assistance.

Maybe you’ve done self-check-in on your laptop at a Marriott or even used your smartphone to open your room door at a Hilton. In several California hotels, robot butlers have been working the hallways to deliver extra towels and amenities. But the Henn na Hotel is taking tech to a whole new level.

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Hospitality & Restaurants

Human Trafficking on the Rise—How Hotels Can Help

How can 1.6 million photos of empty hotel rooms help curb human trafficking?

Hotel pics that are uploaded to the TraffickCam website (by anyone—hotel guests, staff, management) are digitally compared to current online photos advertising the victims of sex trafficking. This helps law enforcement locate and rescue the victims. It also helps identify which hotels are serving as the location for an illegal industry that nets $32 billion per year in the US alone.

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Hospitality & Restaurants

Creating a Work-Life Balance That Works

Work-life balance doesn’t have to be an oxymoron.

Long hours, fixed schedules, different demands from guests, all while being part of a team that demands smooth operation 24/7 at Mach 1o speed? That sounds like the life of many in hospitality.

Toss in peak season changes, staff shortages, training needs, and the varying range of employee skill levels, and work-life balance can get, well, a little unbalanced. Addressing this for hospitality industry professionals can be vital for both the well-being of staff and the improved operation of the facility.

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Kari's Law
Hospitality & Restaurants, Risk Insight

Making Hotels Safer for Customers at Risk with Kari’s Law

Earlier this month, the Senate introduced a bill, Kari’s Law, to improve 911 services nationwide for multi-line phone systems (MLTS), most commonly found in hotels and office buildings. The bill would amend the Communications Act of 1934 to require phone vendors and individual buildings to make sure people could connect directly with emergency services without having to press ‘1’ or ‘9’ first. The bill would also add two new requirements—outgoing ‘911’ calls would connect directly to emergency services without local interference, while also notifying onsite personnel that a ‘911’ call was made.

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Hospitality & Restaurants, Market Insights

How Hotels Are Handling the Ban-the-Box Movement in Background Checks

More than 150 cities and counties in 25 states across the country have adopted what is widely known as “ban-the-box” laws so that employers consider a job candidate’s qualifications first, without the stigma of a criminal record. More jurisdictions are also adopting policies in addition to ban-the-box, such as incorporating the best practices of the 2012 U.S. Equal Employment Opportunity Commission (EEOC) guidance on the use of arrest and conviction records in employment decisions and strategies for compliance with existing anti-discrimination laws under the Fair Credit Reporting Act (FCRA).

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Credit Card Breach
Hospitality & Restaurants, Risk Insight, Cyber Liability

Hotels Under Cyber Attack: Intercontinental Properties Hit by Credit Card Breach

The InterContinental Hotels Group (IHG), which owns thousands of hotels worldwide, disclosed earlier this month that a credit card breach impacted at least a dozen of its properties. This is just the latest cyber attack that has hit some of the largest hotel and hospitality chains over the past years – from Kimpton Hotels to Trump Hotels, Hilton, Mandarin Oriental, Starwood Hotels and Hyatt.

According to IHG’s statement, malicious software was installed on point-of-sale servers at restaurants and bars of 12 of its managed properties between August and December 2016. The locations affected by the data breach include the Sevens Bar & Grill at Crowne Plaza San Jose-Silicon Valley, the Bristol Bar & Grille at the Holiday Inn San Francisco Fisherman’s Wharf, InterContinental San Francisco, Aruba’s Holiday Inn Resort and InterContinental Los Angeles Century City.

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