Hospitality & Restaurants

extreme violence
Hospitality & Restaurants, Risk Insight


In any situation, the prevention of extreme violence is always preferable to the grief and damage control that will inevitably come in its aftermath. However, recent events expose the reality of how extreme violence can occur in the hospitality industry. Learn about five steps that you can take to mitigate your business’ risk, should the unthinkable occur.

Read the Full Story

Continue reading
preventing extreme violence
Hospitality & Restaurants, Risk Insight

Preventing Extreme Violence in the Hospitality Industry

With extreme violence developing into a nationwide epidemic, it’s an undeniable tragedy for the victims involved, as well as their families and loved ones. The communities and businesses in which the incidents have taken place are also affected.

Following the shocking events that took place last October in Las Vegas, many players in the hospitality industry are now reexamining their prevention plans and security measures. It’s important to make sure that those measures ensure and strengthen the safety of the guests without infringing on privacy or negatively affecting business. Learn five ways to better prepare your hospitality business against acts of extreme violence.

Read the Whitepaper on Preventing Extreme Violence

Continue reading
Hospitality & Restaurants

Not In My Hotel

Sexual harassment happens. Can you say “Not in my hotel” and mean it?

Victims of sexual harassment are speaking up more and more these days, as evidenced by our nation’s ongoing scandals that pepper the news every week. ABC News recently reported that 60% of women have experienced sexual harassment on the job. And while the majority of women have traditionally not reported incidents sexual harassment, for fear of retribution at work, the tide is slowly changing.

Continue reading
Hospitality & Restaurants

New Bill Would Allow Victims to Sue Hotels for Trafficking

Florida may be the next state to pass a bill that allows victims of human trafficking to sue members of the hospitality industry that have turned a blind eye to the crimes committed behind their closed doors. Texas and Pennsylvania have already passed similar legislation, and now, a new bill is passing through the Florida legislature.

While Florida already has legislation that provides victims with the ability and support to sue their traffickers, this new bill headed to the House and Senate would hold hotel owners and management accountable for the crimes committed at their establishments.

Continue reading
window blind cords
Hospitality & Restaurants

Does Your Hotel Have This Hidden Hazard?

Does your hotel have a hidden hazard right in front of your face, or rather, your window? Window blind cords continue to kill children, decades after safety concerns about the risk of accidental strangulation has been recognized. Window cords don’t need to be old or broken to pose a risk. The existing model of corded window blinds is still hazardous, and a new ban on corded window blinds is in the works.

Continue reading
Real Estate, Hospitality & Restaurants, Community Associations, Risk Insight

Hurricane Harvey May Break Records for Flooding. Be Prepared.

Hurricane Harvey is the first major hurricane to hit Texas since 2008 (Hurricane Ike, category 2). It’s scheduled to make landfall on Saturday and expected to bring enough rain to overwhelm bayous and flood large swathes of land. Texas, particularly Houston, is flood-prone and no stranger to the many scenarios which may occur this weekend, but we have four tips to help you and your insureds in Texas make it through the weekend with slightly less panic.

Continue reading
water conservation
Real Estate, Hospitality & Restaurants, Community Associations, Sustainability

Assessing Water Usage on Your Grounds

What if every time you filled a glass of water you threw half of it in your boss’s face? Well, that’d be bad! But that is kinda what happens with most landscaping water systems.

Half the water that is being used to sustain the grounds around your building is being wasted. That’s straight from the horse’s mouth—the EPA, that is. Community associations and other management looking to increase water conservation can target their landscaping areas as an integral place to conserve.

Continue reading
restaurant technology
Hospitality & Restaurants, Market Insights

Move Over Martinis, the Three-Click Lunch is Here

Mobile apps, online ordering, and automated kiosks—what’s a restaurant’s best bet for adding tech? More and more eateries in the hospitality industry are paving the way for an automated future—one where sales increase, costs go down, and customers are happier to skip a line and some in-person wait time.

New restaurant technology is becoming a standard, and a digital lunchtime of ordering and paying before picking up your food is becoming the norm. A restaurant with a mobile app benefits with: enticing photos of food for customers to peruse, click-to-call buttons for customers who use the app to get ahold of the restaurant, and easy access to leaving reviews on important sites. Not to mention access to the entire menu, specials, and discounts or loyalty rewards.

Continue reading
preventing legionella
Real Estate, Hospitality & Restaurants, Risk Insight

Managing Risk: Preventing Legionella

Updated July 6, 2017: Recent Cases Underscore Legionella Exposure

Since we originally wrote this article there have been several new cases of Legionella reported where people have died and fell ill. In June, one person died and six became ill in the Lenox Hill neighborhood in New York where investigators are looking into the air-conditioning system for contamination as the source of Legionnaires’ Disease. In another incident, two guests at the Las Vegas Rio All-Suite Hotel & Casino contracted Legionnaires’ disease while they were staying at the resort in the months of March and April. Both the hotel and the Southern Nevada Health District were charged with investigating the two cases, remediating the problem and reaching out to past and current guests. They found that Legionella existed throughout the hotel’s water system.

Continue reading