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future of hospitality industry

hotel security
In the Press, Hospitality & Restaurants, Market Insights, Risk Insight

Hotel Security Improved Since Vegas

Hotel security protocol has upped the ante in the nearly year and a half since the Mandalay Bay mass shooting in Las Vegas, which claimed the lives of 58 concertgoers at a nearby musical festival. Brooks Chase, president of Distinguished Specialty, was featured in Resort Trades, where he spoke to the changing landscape of the hospitality industry in the wake of violent events.

The terrible example from Las Vegas, which resulted in 2,500 lawsuits filed against MGM (which owns Mandalay Bay) and an additional 1,000 lawsuits filed by MGM against the victims, contesting the hotel’s liability, exemplifies how devastating a single act of violence can be. Chase reviews how this event changed hotel security plans and details best practices for staff and guest safety. He also offers additional tips that hotels can implement right away. To review and share these new guidelines for hotels, please visit Resort Trade.

Brooks Chase, president of Distinguished Specialty

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restaurant technology
Hospitality & Restaurants, Market Insights

Move Over Martinis, the Three-Click Lunch is Here

Mobile apps, online ordering, and automated kiosks—what’s a restaurant’s best bet for adding tech? More and more eateries in the hospitality industry are paving the way for an automated future—one where sales increase, costs go down, and customers are happier to skip a line and some in-person wait time.

New restaurant technology is becoming a standard, and a digital lunchtime of ordering and paying before picking up your food is becoming the norm. A restaurant with a mobile app benefits with: enticing photos of food for customers to peruse, click-to-call buttons for customers who use the app to get ahold of the restaurant, and easy access to leaving reviews on important sites. Not to mention access to the entire menu, specials, and discounts or loyalty rewards.

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