Tag

hospitality

Preventing Legionella
Risk Insight

Preventing Legionella Before It Infects the Masses

Legionnaires’ disease may not make front-page news every week, but when it hits a community, it can be devastating.  Hotels with pools and hot tubs, property owners with buildings that have cooling towers or fountains—and anyone nearby can be affected. If the naturally occurring bacterium Legionella gets out of balance, it can make people very sick, and it causes fatalities every year. Sometimes, all it takes is the mist coming off a cooling tower to infect a host of people.

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umbrella
Hospitality & Restaurants, Risk Insight

4 Lawsuits You Don’t Want at Your Hotel

A man walks into a Vegas hotel room. Sees a silhouette of a person in his darkened room. In a panic, he scrambles away, causing injuries to his body and mind. Bam. Lawsuit. The twist?

The “person” he saw was a mannequin, part of room decorations in a Planet Hollywood casino-hotel with 2,500 rooms. Here’s where umbrella coverage comes in to cover expenses above and beyond standard insurance limits for liability claims.

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liability verdict
Hospitality & Restaurants, Risk Insight

$160+M Vegas Hotel Nightclub Liability Verdict Shows How High the Stakes Are

When New York City billion-dollar hedge fund manager David Moradi decided to hang at The Cosmopolitan’s Marquee nightclub, he didn’t expect to end up suffering a traumatic brain injury. This is exactly what happened when an issue occurred over a $10,000 bill David racked up at the nightclub. According to his claim, the Marquee security “assaulted, battered and falsely imprisoned him” while they demanded his ID and credit card to confirm his signature on the paid bill.

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Airbnb
Hospitality & Restaurants, Market Insights

What Hotels Can Learn from the Success of Airbnb

 

Imagine you’re making vacation plans to explore a new city or country. Picture a comfy bed, a suggested guide to the city left on the bedside table, an eat-in-kitchen and a bathtub to soak in…Did you picture a hotel room or someone’s empty apartment? The hospitality industry is continuing to consider consumer preferences as Airbnb approaches its 10-year anniversary in 2018.

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large claims losses
Real Estate, Hospitality & Restaurants, Community Associations, Risk Insight

The Skinny on Having Higher Umbrella/Excess Liability Limits

The industry sectors we insure are big businesses in the U.S. For example, revenue in the hotel industry across more than 52,000 properties is estimated at $189-plus billion. This includes everything from limited service hotels to luxury full-service hotels and resorts. The restaurant industry boasts $1 million-plus locations representing 10% of the workforce with revenues of $799 billion. The community associations and the real estate sector are huge markets as well. Each of these niche markets require a total insurance solution to protect against an extensive list of exposures, including the potential for large claims losses, underscored by the examples of top verdicts provided by the National Law Journal.

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Travel Ban
Hospitality & Restaurants, Market Insights

How Tourism May Be Affected by the Travel Ban, Extreme Vetting, and Stronger Dollar

A confluence of events could have a real impact on tourism and the hospitality industry in the United States. There is the proposed travel ban of six countries by the Trump Administration, consideration of extreme vetting of foreigners entering the U.S. by the government, and a strong dollar that may dampen the spirits of visitors coming to our shores for sightseeing, some fun in the sun and great shopping.

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Work-Life Balance
Hospitality & Restaurants

Creating a Work-Life Balance That Works

Work-life balance doesn’t have to be an oxymoron.

Long hours, fixed schedules, different demands from guests, all while being part of a team that demands smooth operation 24/7 at Mach 1o speed? That sounds like the life of many in hospitality.

Toss in peak season changes, staff shortages, training needs, and the varying range of employee skill levels, and work-life balance can get, well, a little unbalanced. Addressing this for hospitality industry professionals can be vital for both the well-being of staff and the improved operation of the facility.

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Hospitality & Restaurants, Market Insights, Sustainability

More Fun in the Sun for Hotel Owners

Going solar: You can go big or you can go small.

Baby-stepping into solar? Pick up a little solar generator to charge up your cell phone. Cue winking emoji.

Looking for a mongo tax incentive? Go ahead and search Google images for “Mandalay Bay solar panels” to take a peek at a hotel industry leader that went solar. Cue wow emoji!

Luckily most businesses fall somewhere in between a solar-powered calculator and a twenty-acre solar array for a grand resort. And, in the past few years, prices to install solar panels have dropped, making it an affordable solution for many establishments.

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Overserved
Hospitality & Restaurants

Overserved

No one wants to read this story. It’s horrifying. The families involved are surely experiencing a pain that none of us should ever know. But there is a lesson to be learned. Actually, there are a couple. First and foremost, drunk or “buzzed” driving can take and ruin lives in a matter of minutes. No one is a “good drunk driver.” No distance is short enough to get home safely when your judgement is impaired.

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Hospitality & Restaurants

Virtual Reality Customer Service Training

How cool is this? Some hotels are using Virtual Reality to train employees and wow investors. That’s right. Those goofy headsets aren’t just for gamers anymore. Simulating actual customer interactions and reactions as means of coaching employees through the customer service process is a hot new technology that well surely see more of in the next handful of years. Surely hotels won’t be the only organizations to utilize the tool, but they are some of the first.

Check out the article below to read more about this exciting use for VR technology. As the virtual customer might say after reading your facial expressions, “I’m glad you think this is funny.” Read more at lodgingmagazine.com.

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Hospitality & Restaurants

A Hotel Based on Craft Beers: Yes Please!

The Stone Hotel in San Diego is going to be one of the first boutique hotels to pair up with a brewery and restaurant. San Diego’s brewing industry is steadily growing with 114 local breweries that generated a whopping $851 million in sales last year. This new 99-room boutique hotel will feature more than locally crafted Stone Brewing beer — it will offer a whole cultural experience.

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