Hospitality & Restaurants

Hotels Are a Target for Cyberattacks

The last thing your hotel guests want to discover is that your computer system suffered a cyber breach and all their personal information was leaked. The hospitality industry continues to be a target for cyberattacks due to the wealth of e-info it amasses—credit cards, names, addresses, just to name a few. When a cyberattack hits, the damage can go from bad to worse: from stolen data and locked software to costly fines and major damage control of a brand name. The threat of cybercrimes is so high that we’ve developed three useful white papers to share with your insureds.

Continue reading
Historic Castle
Cultural Institutions

New Historic Properties Insurance Program

Today Distinguished announces the launch of its Historic Properties Program. The program will provide a property & casualty package, along with a high limits umbrella and other coverage for historic properties throughout the United States. Qualifying exposures include hotels, museums, theaters, commercial buildings, commercially operated historic homes and preservation organizations.

Continue reading
Travel Ban
Hospitality & Restaurants, Market Insights

How Tourism May Be Affected by the Travel Ban, Extreme Vetting, and Stronger Dollar

A confluence of events could have a real impact on tourism and the hospitality industry in the United States. There is the proposed travel ban of six countries by the Trump Administration, consideration of extreme vetting of foreigners entering the U.S. by the government, and a strong dollar that may dampen the spirits of visitors coming to our shores for sightseeing, some fun in the sun and great shopping.

Continue reading
Ice Hotels
Hospitality & Restaurants

Ice Hotels, the Coolest Winter Accommodations

Ice hotels are one of the hottest, excuse me, coolest things going this winter.

Pair them with ice castles, ice-themed festivals, and maybe even a drink sipped out of an ice goblet, and travelers are in for a weekend of chilled-fun offerings. Ice hotels are popping up all over the globe and offer guests an unforgettable hotel stay. Hotel providers nearby may want to take notice for any overflow guests or guests who decide that their sleeping bag on a slab of ice just isn’t doing the trick.

Continue reading
Hospitality & Restaurants, Risk Insight

Temperatures Rising: Precautions Needed for Hotel Employees and Guests

At the start of summer the Occupational Safety and Health Administration (OSHA) reinforced the need for businesses and establishments – including hotels – to take extra measures to prevent heat stroke and other related illnesses among employees. According to the U.S. Department of Labor, in 2014 alone 2,630 workers suffered from heat illness and 18 individuals actually died on the job from heat stroke and related causes. Moreover, it’s not only hotel employees, particularly landscape and maintenance crew, who need to worry about heat-related illnesses, but also guests, who are basking in the sun poolside, using a sunbed, or enjoying the establishment’s sauna or steam room facilities.

Under OSHA, employers have a duty to protect workers from recognized serious hazards in the workplace, including heat-related risks. How do heat illnesses occur? The body normally cools itself by sweating; however, during hot weather, especially with high humidity, sweating alone is simply not enough. Your body temperature can rise to dangerous levels if precautions are not taken.

Continue reading
Real Estate, Hospitality & Restaurants, Risk Insight

Managing Risk: Preventing Carbon Monoxide Poisoning

Photo - Safety Devices - Carbon Monoxide Detector

On March 25, police discovered four people dead inside Building G of the Evergreen Apartments in Wilmington, Delaware. Exhaust pipes designed to vent carbon monoxide from the gas boilers in the basement rusted and collapsed. The cause of death was carbon monoxide poisoning.

Carbon monoxide kills. We know this. The gas produced when fuels like oil, coal, and wood do not fully burn is dangerous, causing headaches, dizziness, vomiting, and death. But knowledge of the danger of carbon monoxide is not the same as protection from it. That’s because it is odorless, colorless, and tasteless. Which is why we continue to hear the tragic stories of lives lost to this deadly gas.

Continue reading
Hospitality & Restaurants, Risk Insight

Managing Risk: Preventing Child Abuse

Photo - Children - Golfing Camp Outdoors

Sometimes parents feel like they need a vacation when they’re on vacation. It’s true. The packed itineraries, disrupted routines, and lack of alone time can be exhausting. Which is why over 18 percent of U.S. hotels and resorts now offer classes, camps, and activities just for kids. It’s great.

But these new offerings also introduce new risk. Whether it’s a golf program, day camp, or babysitting, hotel owners and managers need to be aware that they may be exposed to allegations of negligence, criminal assault, or sexual abuse. Allegations that can be tragic for the child, costly for the hotel or resort, and damaging to the brand.

Continue reading
Hospitality & Restaurants, Risk Insight

Managing Risk: Employee Training

Earlier this year, sportscaster Erin Andrews was awarded $55 million in a civil suit filed after she was secretly videotaped in her hotel room by Michael Davis Barrett. Hotel staff told Barrett which room Andrews was staying in and gave him a room next to her, jeopardizing her privacy and safety.

While the jury said Barrett was responsible for 51 percent of that award, the hotel owner and operator, West End Hotel Partners and Windsor Capital Group, were charged with the balance: $27 million. While Andrews settled with the hotel last week—and we may never know the full payout awarded due to its confidential nature—we can assume it was an hefty amount.

Continue reading